Recover Symantec Protection Engine Lost Password
Symantec Protection for SharePoint Servers (SPSS) is an antivirus solution for SharePoint. SPSS uses Symantec Protection Engine (SPE) as the underlining solution to provide the security framework to SPSS.
On each SharePoint Server running SPSS, usually you also have Symantec Protection Engine (SPE) there as well running under https://localhost:8004. SPE portal is usually password protected.
I came across a scenario where the password for the Symantec Protection Engine (SPE) portal was lost. We were using the right password but somehow SPE was not accepting it. On top of that the Symantec license was about to expire in few days. It was a race against the time!
Login failed or Symantec Protection Engine server is not running.
SPE and SPSS services in Windows services console were running.
|Symantec Protection Engine Portal Password Failure|
I looked at the Symantec Protection for SharePoint Servers implementation guide and under chapter-7 found the section titled ‘Unable to remember the console password’. That is the one method to recover lost password for Symantec Protection Engine (SPE). It didn’t work in my case.
If you forget the console password, you can reset the password. The command line tool CmdSymScan lets you remove the password. It is located at the location
Type the following command in the command prompt:
You are not prompted for a password again.
Time was ticking….
I went to the Symantec Scan Engine folder location and opened the configuration.xml file.
C:Program Files (x86)SymantecScan Engine
I then searched for the password parameter. Guess what, I found the encrypted password there. I cleared the value and saved the file. The password parameter should look like this.
After that I restarted the Symantec Protection Engine (SPE) services under Windows Services console.
|Symantec Protection for SharePoint – Windows Services|
I closed and relaunched the Symantec Protection Engine (SPE) portal and I was able to successfully log in without the password. From there, I saved the new password, updated the license file and SPSS time clock stopped ticking.